Careers

The successful candidate will be responsible for Public Entity sales and service within Ottawa / Eastern Ontario area. They will service a defined territory of various complex risks including Municipal, CAS (Children's Aid Society) and Not for Profit accounts. This individual will plan sales and business development activities with clients, prospects, insurance brokers and other industry professionals. This position requires a motivated individual who works well on their own as well as in a team environment. You will be responsible to manage a portfolio which includes a variety of industry specific policies, claims and risk management challenges. They will attend and actively participate in industry meetings, seminars and conferences.

Willingness and ability to travel is essential in this position. This position requires principle residence to be in the Ottawa/ Eastern Ontario area with ability to work from a home office.   

• You will lead an experienced team of claims professionals at Intact Public Entities.
• This team is responsible for the management of complex liability, property, E&O, and other municipal and public entity claims.
• Your claims experience and strive for excellence will help you successfully manage the day-to-day operations of your team.
• Your passion for coaching, development, and engagement will help strengthen team connections, keep everyone motivated to deliver second-to-none experiences for our customers, and inspire people to go above and beyond in everything they do.
• Manage the day-to-day operation of your team to achieve essential business goals and meet customer service expectations.
• Act as claims authority within areas of expertise and provide direction on such issues as file handling, policy interpretation, legal and technical issues, or concerning large losses. Settle large or complex claims with your own authority or escalate issues, as necessary.
• Continually assess and improve workflows to ensure efficiency. This includes responding to and partnering with internal and external contacts regarding issues affecting them and ensuring smooth relationships between the group and other stakeholders.
• Work closely with your Director to develop strategies and long-term and short-term plans to facilitate ongoing work, process improvement, customer relations, and other functions
• Monitor financial performance and productivity and report observations, progress, and recommendations to key stakeholders.
• Provide your expertise on claims matters including liability determination, policy interpretation, strategies, and settlement negotiation.
• Provide effective leadership, coaching and mentoring, performance management, continuous learning, and career development for claims professionals.
• Maintaining a virtual and physical touchpoint with your leaders and teams.
• Provide superior customer service by building and maintaining excellent business relationships with our key stakeholders including our Insureds, Insurers, Brokers, Marketing and Underwriting colleagues;
• Adhere to all internal Claims Best Practices.

• Responsible for the leadership and oversight of the core business applications.
• Develop and maintain an enterprise-wide strategy for all applications ensuring that relevant systems are optimized and achieve organizational requirements.
• Direct the information and data integrity of the organization and for all information technology functions.
• Provide consultation to enterprise-wide senior management, department heads and staff on system changes and developments.
• Lead the information security and risk functions, including cybersecurity threats and solutions.
• Provide direction and leadership for architecture, data architecture, data management activities and data governance for the organization.
• Oversee the implementation and alignment of new software packages, updates to existing packages, and determines effects on existing hardware/software. Plan implementation strategy and timelines and coordinate related activities affecting the implementation.
• Participate in the development of the annual operating and capital IT budgets for IT purchasing, staffing and technology operations.
• Oversee strategic and long-term functioning of department activities and bring organization-wide strategic issues, recommendations and solutions to the table.
• Contribute to a great work environment by providing exemplary leadership and by mentoring our emerging leaders and managers.
• Manage a large portfolio of projects in a variety of technologies.
• Ensures alignment of IT strategy with business strategy by working closely with the enterprise’s business planning leaders.
• Lead analysis of technology industry and market trends to determine their potential impact on the organization.
• Model the organizational values to customers, clients, staff and other stakeholders.

The successful candidate will manage and coordinate staff, activities, and resources that focus on the acquisition, data quality, performance, and maintenance of the Intact Public Entities Data Warehouse. They will make the architectural decisions regarding data within Intact Public Entities. They will be responsible for the ongoing projects as well as the data needs of the organization including the maintenance of the Corporate Data Model.  They must be able to discuss business information needs with both business and technical staff.  

Job Responsibilities:

• Develop an outstanding and engaged software development team, from recruiting talent to implementing initiatives fostering engagement and resource development.
• Implement and continuously improve our tools and processes to increase the teams’ autonomy and efficiency, provide the necessary training and coaching.
• Manage projects with an understanding of the organization’s strategies, priorities, and constraints.
• Work closely with the Product Owner to define the scope and overall objectives of the project, as well as the product increments, while providing leadership and vision.
• Ensure that the solution will meet the client’s expectations, Intact standards in terms of security and governance, that the impacts and infrastructure requirements will be well-identified and that the solutions will be optimized.
• Provide data architecture guidance for all aspects of data within Intact Public Entities.
• Ensure robust data quality and integrity process is maintained and enhanced through continual improvement.
• Develop and manage the integrated plan, budget, resources plan, and dependencies.
• Coordinate activities/dependencies with the different project teams.
• Ensure proactive and effective communication at all levels and mobilize the teams.
• Produce and communicate project KPIs, manage risks and propose mitigation measures.
• Anticipate problems and difficult situations and take action to resolve them.

As a Product Development Specialist, the successful candidate will be responsible for researching, development, identification and evaluation of new products; product enhancement initiatives. Evaluation of profitability potential. Development and/or evaluation of wordings, applications, coverage attributes, processes and underwriting guidelines, marketing material. Coordinates with I.T. for systems improvements and requirements relating to new products or product changes. Provides technical underwriting support by acting as a technical product resource and communication lead with our partners.

As a Senior Claims Examiner your work will have a big impact on handling a diverse range of claims, with a focus on property and some casualty liability claims. You will be relied upon to utilize your excellent communication skills and executing best practices to provide direction for settling and managing claims.  In addition, major responsibilities include:

• Development of resolution strategies by evaluating the nature of loss, liability, damage, applicable limits, and deductible where coverage has been confirmed;
• Direct legal counsel and Independent Adjusters on investigation and settlement of complex claims;
• Analyze expert reports and litigation documents as it relates to the facts and allegations of the claim;
• Review and analyze coverage, including the preparation of Reservation of Rights letters, coverage, and other communication; 
• Identify and assess serious injury/damage losses, and risk management issues and report them in a timely manner as per applicable reporting protocols;
• Maintain detailed claim files and prepare comprehensive reports as well as concise file summaries for Management;
• Promptly update reserves, request payment, and respond to correspondence from external parties;
• Provide superior customer service by building and maintaining excellent business relationships with our key stakeholders including our Insureds, Brokers, and Underwriting colleagues;
• Adhere to all internal Claims Best Practices.

As a Senior Claims Examiner your work will have a big impact on handling a diverse range of claims, with a focus on property and some casualty liability claims. You will be relied upon to utilize your excellent communication skills and executing best practices to provide direction for settling and managing claims.  In addition, major responsibilities include:

• Development of resolution strategies by evaluating the nature of loss, liability, damage, applicable limits, and deductible where coverage has been confirmed;
• Direct legal counsel and Independent Adjusters on investigation and settlement of complex claims;
• Analyze expert reports and litigation documents as it relates to the facts and allegations of the claim;
• Review and analyze coverage, including the preparation of Reservation of Rights letters, coverage, and other communication; 
• Identify and assess serious injury/damage losses, and risk management issues and report them in a timely manner as per applicable reporting protocols;
• Maintain detailed claim files and prepare comprehensive reports as well as concise file summaries for Management;
• Promptly update reserves, request payment, and respond to correspondence from external parties;
• Provide superior customer service by building and maintaining excellent business relationships with our key stakeholders including our Insureds, Brokers, and Underwriting colleagues;
• Adhere to all internal Claims Best Practices.

• Responsible for processing and mailing documents including new business, renewals, and requests for proposals, quote proposals, reports, endorsements, and premium breakdowns.
• Maintain a high level of accuracy within department service standards.
• Other tasks include backup reception, mailroom support, and administrative duties that support team workflow.

• Responsible for working on renewals (programs), new business, prioritizing, analyzing, and underwriting more complex endorsement activity in accordance with their authority levels.
• Responsible for the processing and decision-making on endorsements, reviewing inspections, and mentoring junior staff where applicable.
• Act as a resource, providing feedback and recommendations to improve processes and results.
• Opportunity to build relationships with our broker partners and act as an advocate for Intact Public Entities within the insurance market.

• Responsible for working on renewals (programs), new business, prioritizing, analyzing, and underwriting more complex endorsement activity in accordance with their authority levels.
• Responsible for the processing and decision-making on endorsements, reviewing inspections, and mentoring junior staff where applicable.
• Act as a resource, providing feedback and recommendations to improve processes and results.
• Opportunity to build relationships with our broker partners and act as an advocate for Intact Public Entities within the insurance market.

• Responsible for working on renewals (programs), new business, prioritizing, analyzing, and underwriting more complex endorsement activity in accordance with their authority levels.
• Responsible for the processing and decision-making on endorsements, reviewing inspections, and mentoring junior staff where applicable.
• Act as a resource, providing feedback and recommendations to improve processes and results.
• Opportunity to build relationships with our broker partners and act as an advocate for Intact Public Entities within the insurance market.

• Responsible for working on renewals (programs), new business, prioritizing, analyzing, and underwriting more complex endorsement activity in accordance with their authority levels.
• Responsible for the processing and decision-making on endorsements, reviewing inspections, and mentoring junior staff where applicable.
• Act as a resource, providing feedback and recommendations to improve processes and results.
• Opportunity to build relationships with our broker partners and act as an advocate for Intact Public Entities within the insurance market.

• Commercial underwriting for all lines of business in accordance with underwriting standards, processes, and guidelines. 
• The focus is on renewal or new business production and program underwriting.
• Program business negotiation and maintenance.
• Higher authority level for larger more complex accounts.
• Liaising with brokers, clients, and account managers on questions of policy issues and interpretation of coverage.
• Providing mentorship and training of junior team members.
• Building relationships with our broker partners and act as an advocate for Intact Public Entities within the insurance market.
• Opportunity to provide expertise on project teams as business and development needs allow.

• Responsible for assisting Underwriters in rating, issuing, and determining terms and conditions of coverage specific to Auto Insurance – IRCA and Fleets.
• Assist in preparing certificates of insurance, entry of policy renewals, endorsements, cancellations
• Submit information to underwriting systems
• Deal with the daily mail, faxes, and email requests from brokers

• Responsible for assisting Intermediate and Senior Underwriters in rating, issuing, and determining terms and conditions of coverage.
• Underwriting assessment and decisions will be made on endorsements and low-risk renewals with rating and processing of the policies.
• Provide support to the Underwriting Department by preparing certificates of insurance, entry and base rating of policy renewals, endorsements, cancellations, and/or submitting information into underwriting systems and dealing with the daily mail, faxes, and email requests from brokers.

• Responsible for assisting Underwriters in rating, issuing, and determining terms and conditions of coverage.
• Provide assistance in preparing certificates of insurance, entry of policy renewals, endorsements, cancellations.
• Submit information into underwriting systems.
• Deal with the daily mail, faxes, and email requests from brokers.

• Responsible for processing and mailing documents including new business, renewals, and requests for proposals, quote proposals, reports, endorsements, and premium breakdowns.
• Maintain a high level of accuracy within department service standards.
• Other tasks include backup reception, mailroom support, and administrative duties that support team workflow.