Careers

Provides expertise and support to claims and underwriting functions and the insurance industry by giving advice to management, providing expertise to assist in the settlement of large and complicated claims files, organizing quality assurance activities, and providing assistance in the training of claims professionals and other special projects.

• Provide multiline claims expertise to assist the Claims department in improving company guidelines and programs to effectively manage loss expenses and for the consistent application of claims settlement policies and procedures.
• Engage in special projects to examine the Claims function and develop ways to improve both processes and personnel to better serve customers, solve systemic problems and meet company goals.
• Determine key measures to monitor service levels and effectiveness of Claims personnel.
• Conduct periodic audits of claims files to ensure compliance with company standards, reporting results to the management team and using results toward efforts to improve Claims functions.
• Lead the development of technical claims training programs by assessing needs, developing content, and making recommendations.
• Provide consultation on large and complicated claims files, including technical guidance and advice to staff, assessment of exposure, facilitation of Alternative Dispute Resolution, and attendance at arbitration hearings as required.
• Assist with the interpretation of case law.

• You will lead an experienced team of claims professionals at Intact Public Entities.
• This team is responsible for the management of complex liability, property, E&O, and other municipal and public entity claims.
• Your claims experience and strive for excellence will help you successfully manage the day-to-day operations of your team.
• Your passion for coaching, development, and engagement will help strengthen team connections, keep everyone motivated to deliver second-to-none experiences for our customers, and inspire people to go above and beyond in everything they do.
• Manage the day-to-day operation of your team to achieve essential business goals and meet customer service expectations.
• Act as claims authority within areas of expertise and provide direction on such issues as file handling, policy interpretation, legal and technical issues, or concerning large losses. Settle large or complex claims with your own authority or escalate issues, as necessary.
• Continually assess and improve workflows to ensure efficiency. This includes responding to and partnering with internal and external contacts regarding issues affecting them and ensuring smooth relationships between the group and other stakeholders.
• Work closely with your Director to develop strategies and long-term and short-term plans to facilitate ongoing work, process improvement, customer relations, and other functions.
• Monitor financial performance and productivity and report observations, progress, and recommendations to key stakeholders.
• Provide your expertise on claims matters including liability determination, policy interpretation, strategies, and settlement negotiation.
• Provide effective leadership, coaching and mentoring, performance management, continuous learning, and career development for claims professionals.
• Maintaining a virtual and physical touchpoint with your leaders and teams.
• Provide superior customer service by building and maintaining excellent business relationships with our key stakeholders including our Insureds, Insurers, Brokers, Marketing and Underwriting colleagues.
• Adhere to all internal Claims Best Practices.

As a Corporate Compliance Specialist, reporting to the Director of Marketing and Communications, you’ll play an instrumental role in mitigating risk and ensuring our organization is adhering to industry, regulatory, and other control practices. Not only will you act as an advisor, but you will also manage all compliance requirements including privacy, complaints, trademarks, disclaimers, and audits. Your passion for making things better will go hand in hand with our drive to outperform.

• Assist leaders to manage regulatory risk through consultations, monitoring, and reporting.
• Oversee the complaints and privacy process.
• Act on Horizon Report actions.
• Manage all broker licensing for all provinces at Intact Public Entities.
• Analyze collected data to bring consistent practices across the organization and identifies areas that need further risk mitigation.
• Maintains current and detailed knowledge of operational risk issues including awareness of domestic legislation, regulations, insurance industry trends and initiatives, best practices, underwriting guidelines, and implementation of these practices.
• Develop and maintain IPE policy keeper/developer of regulatory IPE policies and bylaws.
• Manage and ensure consistent application of disclaimers, trademarks, and NDAs.
• Conduct compliance audits.
• Ensure partner compliance.
• Participates in special projects as assigned.

• Commercial underwriting for all lines of business in accordance with underwriting standards, processes, and guidelines. 
• The focus is on renewal or new business production and program underwriting.
• Program business negotiation and maintenance.
• Higher authority level for larger more complex accounts.
• Liaising with brokers, clients, and account managers on questions of policy issues and interpretation of coverage.
• Providing mentorship and training of junior team members.
• Building relationships with our broker partners and act as an advocate for Intact Public Entities within the insurance market.
• Opportunity to provide expertise on project teams as business and development needs allow.

• Responsible for working on renewals (programs), new business, prioritizing, analyzing, and underwriting more complex endorsement activity in accordance with their authority levels.
• Responsible for the processing and decision-making on endorsements, reviewing inspections, and mentoring junior staff where applicable.
• Act as a resource, providing feedback and recommendations to improve processes and results.
• Opportunity to build relationships with our broker partners and act as an advocate for Intact Public Entities within the insurance market.

• Responsible for assisting Intermediate and Senior Underwriters in rating, issuing, and determining terms and conditions of coverage.
• Underwriting assessment and decisions will be made on endorsements and low-risk renewals with rating and processing of the policies.
• Provide support to the Underwriting Department by preparing certificates of insurance, entry and base rating of policy renewals, endorsements, cancellations, and/or submitting information into underwriting systems and dealing with the daily mail, faxes, and email requests from brokers.

• Responsible for assisting Underwriters in rating, issuing, and determining terms and conditions of coverage.
• Provide assistance in preparing certificates of insurance, entry of policy renewals, endorsements, cancellations.
• Submit information into underwriting systems.
• Deal with the daily mail, faxes, and email requests from brokers.

• Responsible for processing and mailing documents including new business, renewals, requests for proposals, quote proposals, reports, endorsements, and premium breakdowns while maintaining a high level of accuracy within department service standards.
• Other tasks include backup reception, mailroom support, and administrative duties that support team workflow.