Careers

• Claims administration and front-line customer service within company policies and procedures.
• Process and coordinate incoming correspondence, notices of claims, broker and customer inquiries, set up claims, and payments.
• Utilize excellent communication skills to assist the claims department by providing various administrative support activities. 
• Process, coordinate, sort, and distribute incoming correspondence. 
• Assist with brokers’ and clients’ claims inquiries.
• Timely and efficient setup of new claims.
• Processing payments on claim files as required. 
• Compile legal and various insured documentation.
• Assist in organizing monthly departmental meetings.
• Identify process improvements to management.
• Provide superior customer service by building and maintaining excellent business relationships with our key stakeholders including our Insureds, Brokers, and Underwriting colleagues.
• Adhere to all internal Claims Best Practices.

Provides expertise and support to claims and underwriting functions and the insurance industry by giving advice to management, providing expertise to assist in the settlement of large and complicated claims files, organizing quality assurance activities, and providing assistance in the training of claims professionals and other special projects.

• Provide multiline claims expertise to assist the Claims department in improving company guidelines and programs to effectively manage loss expenses and for the consistent application of claims settlement policies and procedures.
• Engage in special projects to examine the Claims function and develop ways to improve both processes and personnel to better serve customers, solve systemic problems and meet company goals.
• Determine key measures to monitor service levels and effectiveness of Claims personnel.
• Conduct periodic audits of claims files to ensure compliance with company standards, reporting results to the management team and using results toward efforts to improve Claims functions.
• Lead the development of technical claims training programs by assessing needs, developing content, and making recommendations.
• Provide consultation on large and complicated claims files, including technical guidance and advice to staff, assessment of exposure, facilitation of Alternative Dispute Resolution, and attendance at arbitration hearings as required.
• Assist with the interpretation of case law.

Working with the Vice President, Underwriting, the successful candidate will be responsible for managing a large complex specialty portfolio.

• Live our values and display our leadership success factors to drive the success that goes beyond financial outperformance. In turn, driving and fostering a fully engaged team is considered a fundamental pillar to success in the role.
• Oversee and drive profitability and growth of the complex specialty portfolio and contribute to the strategic plan.
• Lead a team of managers and specialists responsible for various lines of business.
• Provide coaching, and performance feedback and facilitate continuous development and succession planning.
• Determine team objectives, assign responsibilities, and provide coaching with complex and problem files requiring authorization.
• Determine and establish key measures to monitor productivity and technical quality, identify opportunities for improvement, and enhance essential business processes.
• Continually build relationships with brokers working with the Distribution team,
• Analyzes book trends and manages catastrophe exposure/aggregates. Working with the VP of Distribution analyzes data on competitors’ products, programs, and pricing levels. Implements new pricing levels and product modifications as needed. Maintains a strong professional knowledge of regulatory and legal environments. Communicates and acts on this information effectively.
• Develop and recommend policy direction and underwriting guidelines to drive improved or increased results.
• Directs in the creation of underwriting guidelines, product and coverage forms, or system modifications.
• Where applicable, be accountable for the delivery of key operational initiatives and lead projects, such as technology, corporate liaison, the center of excellence, product development, and operational implementation.
• Act as the team's underwriting authority on issues related to risk pricing, selection, and retention governed by the parameters of the corporate underwriting philosophy.
• Determine required staffing numbers and staffing levels based on established regional management and corporate guidelines.
• Provide monthly updates and reports to the Vice President on all operational items.

As a Senior Claims Examiner, your work will have a big impact on the handling of a diverse range of claims, with a focus on casualty liability claims. You will be relied upon to utilize your excellent communication skills and execute best practices to provide direction for settling and managing claims.  In addition, major responsibilities include:

• Development of resolution strategies by evaluating the nature of loss, liability, damage, applicable limits, and deductible where coverage has been confirmed.
• Direct legal counsel and independent adjusters on investigation and settlement of complex claims.
• Analyze expert reports and litigation documents as it relates to the facts and allegations of the claim.
• Review and analyze coverage, including the preparation of Reservation of Rights letters, coverage, and other communication.
• Identify and assess serious injury/damage losses, and risk management issues and report them promptly as per applicable reporting protocols.
• Maintain detailed claim files and prepare comprehensive reports as well as concise file summaries for Management.
• Promptly update reserves, request payment, and respond to correspondence from external parties.
• Provide superior customer service by building and maintaining excellent business relationships with our key stakeholders including our Insureds, Brokers, and Underwriting colleagues.
• Attending mediation, pre-trial, and other litigation milestones with counsel as necessary.
• Adhere to all internal Claims Best Practices.

As a Senior Claims Examiner, your work will have a big impact on the handling of a diverse range of claims, with a focus on casualty liability claims. You will be relied upon to utilize your excellent communication skills and execute best practices to provide direction for settling and managing claims.  In addition, major responsibilities include:

• Development of resolution strategies by evaluating the nature of loss, liability, damage, applicable limits, and deductible where coverage has been confirmed.
• Direct legal counsel and independent adjusters on investigation and settlement of complex claims.
• Analyze expert reports and litigation documents as it relates to the facts and allegations of the claim.
• Review and analyze coverage, including the preparation of Reservation of Rights letters, coverage, and other communication.
• Identify and assess serious injury/damage losses, and risk management issues and report them promptly as per applicable reporting protocols.
• Maintain detailed claim files and prepare comprehensive reports as well as concise file summaries for Management.
• Promptly update reserves, request payment, and respond to correspondence from external parties.
• Provide superior customer service by building and maintaining excellent business relationships with our key stakeholders including our Insureds, Brokers, and Underwriting colleagues.
• Attending mediation, pre-trial, and other litigation milestones with counsel as necessary.
• Adhere to all internal Claims Best Practices. 

• Commercial underwriting for all lines of business in accordance with underwriting standards, processes, and guidelines. 
• The focus is on renewal or new business production and program underwriting.
• Program business negotiation and maintenance.
• Higher authority level for larger more complex accounts.
• Liaising with brokers, clients, and account managers on questions of policy issues and interpretation of coverage.
• Providing mentorship and training of junior team members.
• Building relationships with our broker partners and act as an advocate for Intact Public Entities within the insurance market.
• Opportunity to provide expertise on project teams as business and development needs allow.

• Responsible for working on renewals (programs), new business, prioritizing, analyzing, and underwriting more complex endorsement activity in accordance with their authority levels.
• Responsible for the processing and decision-making on endorsements, reviewing inspections, and mentoring junior staff where applicable.
• Act as a resource, providing feedback and recommendations to improve processes and results.
• Opportunity to build relationships with our broker partners and act as an advocate for Intact Public Entities within the insurance market.

• Responsible for assisting Underwriters in rating, issuing, and determining terms and conditions of coverage.
• Provide assistance in preparing certificates of insurance, entry of policy renewals, endorsements, cancellations.
• Submit information into underwriting systems.
• Deal with the daily mail, faxes, and email requests from brokers.

The Underwriting Trainee Program is a twenty-four month accelerated learning experience designed to give you unparalleled expertise and grow your career in an exciting industry.  In this rotational program, mentors, managers, and underwriting coaches will teach you the ins and outs of our specialty insurance business through a variety of learning styles.

What exactly is Intact Public Entities?  And what does an underwriter do? 

IPE is a distribution channel within the Speciality Solutions division of Intact. We are a wholly owned Managing General Agent who specializes in Municipal, Public Administration and Community Services business.  Our book contains complex and large property to high abuse exposures and challenging liability spanning many different coverage offerings.

Our Underwriters understand our products inside and out.  As a member of the team, you’d become a champion of risk assessment and work directly with IPE’s network of Brokers – the people who sell our products to businesses or municipalities– to make sure they understand the products, know how to market them, and help them to evaluate the potential risks of taking on certain portfolios.

Through this program, you will:

• Learn the technical aspects of insurance: assessing and evaluating risk to make empowered decisions; and how to quote, negotiate and authorize new business.
• Learn in inspiring ways - classroom, on-the-job and self-study – in a collaborative work environment.
• Build relationships with our Broker partners – the core of our business – and learn the value of living our values every day.
• Be involved in stimulating, challenging projects and development opportunities to help you grow your skills and expertise.
• Build your professional networks – both at Intact and industry events.
• Earn a competitive salary and comprehensive benefits package from day one.
• Learn the technical aspects of insurance: assessing and evaluating risk to make empowered decisions; and how to quote, negotiate and authorize new business.
• Learn in inspiring ways - classroom, on-the-job and self-study – in a collaborative work environment.
• Build relationships with our Broker partners – the core of our business – and learn the value of living our values every day.
• Be involved in stimulating, challenging projects and development opportunities to help you grow your skills and expertise.
• Build your professional networks – both at Intact and industry events.
• Earn a competitive salary and comprehensive benefits package from day one.