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Careers

We're entering into an exciting time here at Intact Public Entities. If you're ready to make a difference, we want to hear from you!


 

 

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We are proud of our past, and excited about the future!

Since the opening of our doors in 1927, Intact Public Entities has established itself as a leader in providing specialized insurance programs including risk management and claims services across Canada. We have proven industry knowledge gained through over nine decades of partnering with insurance companies and independent brokers, giving us the ability to effectively manage the necessary risk and advisory and claims services for both standard and complex issues.

Our Purpose, Our Promise

Our people are our biggest strength. They are at the heart of what we do best:  helping people, businesses and society prosper in good times, and be resilient in bad times.

Inspiring Teams

Our team members help bring our purpose to life by living our values, doing their best work, being open to change and investing in themselves. 

Financial Rewards

Here, it’s people who make the difference. And one of those people could be you. In return, we’ll offer you support, opportunities, performance-led financial rewards and a flexible workplace where you can: shape the future, win as a team, and grow with us. 

What we offer

At Intact Public Entities, we believe our employees make the difference. That's why we provide a professional, motivating, team environment where contributions are valued. This belief, supported by an entrepreneurial culture, has helped build a company with a strong history and an exciting future.

  1. A professional and motivating team environment where contributions are valued.
  2. An entrepreneurial culture that has helped build a company with a strong history and exciting future.
  3. We offer great benefits, professional development support and competitive pay with incentives.
  4. Other great perks including, a recognition program, recognition of service milestones, work-life balance and much more!
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Why choose Intact Public Entities

Our strength comes from our team. People dedicated to building relationships that last. If you’re energetic, client focused, and looking to bring your skills to one of the most trusted names in the Canadian insurance industry, we’d like to hear from you.

Our value of Respect is founded on seeing diversity as a strength, being inclusive and fostering collaboration. We value diversity and strive to create an inclusive workplace where all individuals feel valued, respected and heard. 

Join Intact Public Entities

 

We're adapting in response to COVID-19 and will follow a virtual recruitment approach. All interactions will be via email, phone or video to ensure the safety of our employees and candidates. We want to make sure that we continue to offer a great candidate experience virtually.

We are an Equal Opportunity Employer. Employee candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, handicaps (physical or mental), age, marital status, family status, or the receipt of public assistance or record of offences.

If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

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Opportunity

The successful candidate will be responsible for the standard reports that are produced for both internal and external parties.  They will need to understand the Corporate Data Model and be able to discuss business information needs with both business and technical staff in this context.  This individual will be required to complete ad hoc data requests as required by various business units. They will also have the opportunity for project planning, requirements gathering, testing, training, trouble shooting, and deployment activities.  This individual will also have an impact by making recommendations for performance improvements for subject areas under study.  
 

  • With moderate supervision, analyze business processes, design or modify procedures so as to improve efficiency and obtain the desired results. 
  • Analyze the needs of the company and users, document the business requirements to serve as the basis for systems' specifications.
  • To act as a liaison between the user community and various I.T. teams according to the identified steps in the Intact SDLC (System Development Life Cycle). Demonstrates domain knowledge in a business analysis practice. Working with the agile framework.
  • Write, review and recommend changes on documentation (business processes, system documentation and procedures) in order to facilitate users' training as well as the integration of new processes and technologies within current operations. 
  • Create, generate, validate and investigate the business intelligence reports based on the Intact standards.
  • Facilitate and present new technical solutions for improving processes by collaborating with the various I.T. functions and to act as a liaison between I.T. and end-users of various levels (of management) throughout the company.
  • Support and participate in the planning, designing, execution of tests cases.
  • Help the team estimate and plan the effort required and to deliver moderately complex projects.
What you bring to the table
  • Bachelor’s Degree in Information Technology, Business Administration or equivalent.
  • 3 to 5 years of relevant experience in Data Analysis and Business Analysis.
  • Demonstrated analytical and research skills with a need to understand how things work
  • Strong computer skills including Excel are essential and knowledge of data modeling
  • Excellent attention to detail, time management and judgment skills
  • Good understanding and experience with SQL server, query.  
  • knowledge of the Data Modeling, Insurance industry and Power BI reports would be an asset.
  • The Software Development Life Cycle (SDLC), specifically Scrum and Agile methodology
  • Critical thinker and a team player with growth mindset.
  • Good interpersonal and communication skills and ability to communicate technical information to both technical and non-technical groups.
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Opportunity

As an Intermediate Software Developer at Intact Public Entities, you will develop enterprise applications that serve our internal and external customers. This role involves understanding complex system requirements, proposing solutions, implementing software projects, and assisting with top tier support for these systems. Software projects involve understanding our user and system requirements, estimating effort, coding, testing, change management, and debugging as assigned and within target time frames.

This role will give you the opportunity to work with and learn from a number of senior developers. We are a small development team, but also connected to a much larger team at our parent company Intact. 

What you bring to the table

General Qualifications:     

  • Bachelor degree in Computer Science or equivalent level of experience 
  • 3-5 years related experience
  • Concrete understanding of relevant software development methodologies and frameworks
  • Proven ability to work in a fast paced, results oriented environment 
  • High level of self-motivation
  • Ability to perform effectively, with minimal supervision
  • Strong communication skills, both oral and written
  • Strong analytical and judgment skills
  • Attention to detail is essential
  • Strong problem-solving skills


Technical Qualifications:

  • Java; Eclipse; IntelliJ
  • JavaFX
  • SQL
  • JSON
  • Azure, Windows Server, Linux

Nice To Have:

  • Insurance development experience
  • Database administration
  • GIT, Pipelines
  • React
  • Spring Boot
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Opportunity

The successful candidate will manage and coordinate staff, activities, and resources that focus on the acquisition, data quality, performance, and maintenance of the Intact Public Entities Data Warehouse. They will make the architectural decisions regarding data within Intact Public Entities. They will be responsible for the ongoing projects as well as the data needs of the organization including the maintenance of the Corporate Data Model.  They must be able to discuss business information needs with both business and technical staff.  

Job Responsibilities:

  • Develop an outstanding and engaged software development team, from recruiting talent to implementing initiatives fostering engagement and resource development.
  • Implement and continuously improve our tools and processes to increase the teams’ autonomy and efficiency, provide the necessary training and coaching.
  • Manage projects with an understanding of the organization’s strategies, priorities, and constraints.
  • Work closely with the Product Owner to define the scope and overall objectives of the project, as well as the product increments, while providing leadership and vision.
  • Ensure that the solution will meet the client’s expectations, Intact standards in terms of security and governance, that the impacts and infrastructure requirements will be well identified and that the solutions will be optimized.
  • Provide data architecture guidance for all aspects of data within Intact Public Entities.
  • Ensure a robust data quality and integrity process is maintained and enhanced through continual improvement.
  • Develop and manage the integrated plan, budget, resources plan and dependencies.
  • Coordinate activities/dependencies with the different project teams.
  • Ensure proactive and effective communication at all levels and mobilize the teams.
  • Produce and communicate project KPIs, manage risks and propose mitigation measures.
  • Anticipate problems and difficult situations and take action to resolve them.
What you bring to the table
  • A team player, fostering collaboration and creativity in an open and honest environment.
  • Passionate about talent development and innovative projects.
  • A visionary with a curious mind, you have an interest in collaborating in the delivery of initiatives and the ability to link your expertise with business needs to create value.
  • Comfortable working in constantly evolving complex environments and multidisciplinary teams.
  • An agent of change, motivated and able to question the status quo.
  • An excellent communicator, adept at negotiating and decision-making.
  • Mobilizer, organized and results oriented.
  • Minimum 7 years of software development experience including experience with modeling data.
  • Minimum 3 years of experience managing resources and projects.
  • A strong understanding of technologies, project delivery and continuous integration and delivery processes.
  • Experience delivering products in Agile/Scrum mode in software development.
  • Demonstrated analytical and investigative skills with a need to understand how things work.
  • Excellent attention to detail, time management and judgment skills.
  • Good understanding and experience with SQL server.  
  • Critical thinker and a team player with growth mindset.
  • Excellent interpersonal and communication skills and ability to communicate technical information to both technical and non-technical groups.
  • Bachelor’s Degree in Information Technology, Software Engineering, Business Administration or equivalent combination of training and experience. Experience in the Insurance Industry is very important.
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Opportunity
  • Development of resolution strategies by evaluating the nature of loss, liability, damage, applicable limits, and deductible where coverage has been confirmed.
  • Direct legal counsel and Independent Adjusters on investigation and settlement of complex claims.
  • Analyze expert reports and litigation documents as it relates to the facts and allegations of the claim.
  • Review and analyze coverage, including the preparation of Reservation of Rights letters, coverage, and other communication.
  • Identify and assess serious injury/damage losses, risk management issues and report them in a timely manner as per applicable reporting protocols.
  • Maintain detailed claim files and prepare comprehensive reports as well as concise file summaries for Management.
  • Promptly update reserves, request payment, and respond to correspondence from external parties.
  • Provide superior customer service by building and maintaining excellent business relationships with our key stakeholders including our Insureds, Brokers, and Underwriting colleagues.
  • Adhere to all internal Claims Best Practices.
What you bring to the table
  • 10 + years of related experience with a strong emphasis on municipal E&O claims to handle as well as insurance litigation.
  • CIP or equivalent experience or designation.
  • Exceptional understanding of insurance coverage issues.
  • Proven exceptional communication and time management/organizational skills.
  • Self-motivated and goal-oriented, capable of working in a fast-paced and changing environment.
  • Demonstrates a passion for customer service with strong written and verbal communication skills.
  • Demonstrates strong problem solving, analytical, and priority management skills.
  • Experience handling municipal claims and assets.
  • Adept at working in a paperless environment.
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Opportunity
  • Development of resolution strategies by evaluating the nature of loss, liability, damage, applicable limits, and deductible where coverage has been confirmed;
  • Direct legal counsel and Independent Adjusters on investigation and settlement of complex claims;
  • Analyze expert reports and litigation documents as it relates to the facts and allegations of the claim;
  • Review and analyze coverage, including the preparation of Reservation of Rights letters, coverage, and other communication;
  • Identify and assess serious injury/damage losses, and risk management issues and report them in a timely manner as per applicable reporting protocols;
  • Maintain detailed claim files and prepare comprehensive reports as well as concise file summaries for Management;
  • Promptly update reserves, request payment, and respond to correspondence from external parties;
  • Provide superior customer service by building and maintaining excellent business relationships with our key stakeholders including our Insureds, Brokers, and Underwriting colleagues;
  • Adhere to all internal Claims Best Practices.
What you bring to the table
  • 10 + years of related experience with a strong emphasis on casualty liability handling as well as insurance litigation;
  • CIP or equivalent experience or designation;
  • Excellent understanding of insurance coverage issues;
  • Proven exceptional communication and time management/organizational skills;
  • Self-motivated and goal-oriented, capable of working in a fast-paced and changing environment;
  • Demonstrates a passion for customer service with strong written and verbal communication skills;
  • Demonstrates strong problem solving, analytical, and priority management skills;
  • Experience handling municipal claims an asset;
  • Adept at working in a paperless environment.
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Opportunity

SQL Developer is responsible for performing complex database related projects involving the design, analysis, development and implementation of SQL and database related projects. This role will be a data expert and lead database design, builds and deployment tasks and projects, focusing on analytics development and statistical modeling with high quality data handling techniques.

  • As an SQL Developer, you will develop MS-SQL queries and stored procedures, create custom reports, you will also be responsible for designing databases and ensuring their stability, reliability, and performance. 
  • Write optimized queries, views, and triggers for integration with other applications
  • Maintain high standards of data quality and integrity
  • Support, plan, organize and control Database design and development activities. Under general direction, perform the planning and the installation of Database components, configure and upgrade them by following the company standards in order to enable standardized and optimal use of the computer tools.
  • Develop high-quality database solutions with efficient structures.
  • Act as a technical advisor role to IT teams, analyze needs as well as work and reference tools, and proceed with recommendations and planning of the implementation of new processes and tools needed for the proper functioning and integrity of technological operations.
  • Follow up on requests using incident management, problem management tool and change control procedures to guarantee complete resolution of problems.
  • Analyze existing SQL queries for performance improvements.
     
What you bring to the table
  • Bachelor’s Degree in information technology, Computer Science or equivalent.
  • 5 to 8 years of extensive experience with MS SQL server.
  • Mandatory proven experience in administering SQL Server, T-SQL queries and SSIS.
  • Experience with SQL Server Reporting Services, SQL Server Analysis Services, and Transparent Data Encryption (TDE).
  • Recent migration experience of migrating DB2 to Microsoft SQL server is a strong asset.
  • Experience with Oracle database management and/or DB2 for AS400 would be an asset.
  • Experience with security, performance, scalability, and tuning for custom applications.
  • Ability to participate, analyze, and remediate the impact of software, database, or infrastructure changes.
  • Good understanding of Microsoft Azure Cloud services
  • The Software Development Life Cycle (SDLC), specifically Scrum and Agile methodology
  • Critical thinker and a team player with growth mindset.
  • Good time-management skills and problem-solving skills.
  • Good interpersonal and communication skills and ability to communicate technical information to both technical and non-technical groups.
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Opportunity
  • Work in collaboration with underwriting and specialist team to craft, develop and deliver effective solutions that build an end-to-end learning experience focusing on interactive digital & self-serve delivery.
  • Proactively identify training needs, present recommendations, and deliver on learning objectives driven by strategic business goals.
  • Design engaging, interactive learning materials using resources and tools available (LinkedIn Learning, expert knowledge, various software).
  • Using a consultative approach, work with your team, subject matter authorities and senior leaders across multiple business functions to deliver one consistent experience.
  • Stay on top of best practices/emerging industry trends in learning and development to support innovative learning experience design.
  • Training delivery in multiple environments (virtual, in-class, blog, vlog, video, e-Learn).
  • Accountable for ensuring that guidelines are relevant, up to date and training delivered according to guideline.
  • Accountable for determination and improvement of guidelines and scheduling training when new guideline is going live. 
  •  Coordinate training logistics (facilities, materials).
  • Provide onboarding training to underwriting staff during initial weeks of employment.
What you bring to the table
  • Minimum 2-3 years of commercial underwriting experience, including a strong background of peer training.
  • Minimum 3 years of training, learning and development experience in an insurance company.
  • (F)CIP designation an asset.
  • Training and development designations and experience considered an asset.
  • Proficiency with MS Office Suite of products and delivering professional training materials.
  • Excellent communication skills, both oral and written.
  • Strong analytical and judgment skills required.
  • Attention to detail is essential.
  • Problem-solving expertise.
  • Highly organized to manage training schedules efficiently.
  • Ability to work independently or in a small team environment.
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Opportunity
  • Responsible for working on program renewals, prioritizing, analyzing, and underwriting new business submissions in accordance with their authority levels.
  • Responsible for the processing and decision-making on endorsements, reviewing inspections, and mentoring junior staff where applicable.
  • Act as a resource, providing feedback and recommendations to improve processes and results.
  • Have an opportunity to build relationships with our broker partners and act as an advocate for Intact Public Entities within the insurance market.
What you bring to the table
  • Minimum 2-3 years of related experience preferred.
  • Post-secondary education or equivalent experience.
  • CIP or working towards would be an asset
  • Strong communication skills, both oral and written
  • Analytical and judgment skills required
  • Attention to detail is essential
  • Highly organized to manage workflow efficiently
  • Team player who is focused on being customer-driven
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Opportunity
  • Responsible for processing and mailing documents including new business, renewals, and requests for proposals, quote proposals, reports, endorsements, and premium breakdowns.
  • Maintain a high level of accuracy within department service standards.
  • Other tasks include backup reception, mailroom support, and administrative duties that support team workflow.
What you bring to the table
  • High School Diploma or equivalent experience is required.
  • Minimum 2 years’ working experience preferred.
  • Excellent organizational skills, including time management and the ability to manage workflow efficiently.
  • Ability to work independently and in a team environment.
  • Strong analytical skills.
  • Excellent written and verbal communication skills.
  • Attention to detail is essential.
  • Proficient in Microsoft Office Suite Products.
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Opportunity
  • Responsible for working on renewals (programs), new business, prioritizing, analyzing, and underwriting more complex endorsement activity in accordance with their authority levels.
  • Responsible for the processing and decision-making on endorsements, reviewing inspections, and mentoring junior staff where applicable.
  • Act as a resource, providing feedback and recommendations to improve processes and results.
  • Opportunity to build relationships with our broker partners and act as an advocate for Intact Public Entities within the insurance market.
What you bring to the table
  • Minimum 2-3 years related experience preferred.
  • Post-secondary education or equivalent experience.
  • CIP or working towards would be an asset.
  • Strong communication skills, both oral and written.
  • Analytical and judgment skills required.
  • Attention to detail is essential.
  • Proficiency in Microsoft Office Products.
  • Highly organized to manage workflow efficiently.
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Opportunity
  • Responsible for working on renewals, prioritizing, analyzing, and underwriting more complex endorsement activity in accordance with their authority levels.
  • Responsible for the processing and decision-making on endorsements, reviewing inspections, and mentoring junior staff where applicable.
  • Act as a resource, providing feedback and recommendations to improve processes and results.
  • Opportunity to build relationships with our broker partners and act as an advocate for Intact Public Entities within the insurance market.
What you bring to the table
  • Minimum 2-3 years related experience preferred.
  • Post-secondary education or equivalent experience.
  • CIP or working towards would be an asset.
  • Strong communication skills, both oral and written.
  • Analytical and judgment skills required.
  • Attention to detail is essential.
  • Highly organized to manage workflow efficiently.
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Opportunity
  • Commercial underwriting in accordance with underwriting standards, processes, and guidelines.
  • The focus is on renewal or new business production.
  • Responsible to underwrite larger more complex accounts.
  • Liaising with brokers, clients, and account managers on questions of policy issues and interpretation of coverage.
  • Providing mentorship and training of junior team members.
  • Building relationships with our broker partners and acting as an advocate for Intact Public Entities within the insurance market.
  • Opportunity to provide expertise on project teams as business and development needs allow.
What you bring to the table
  • Minimum 5 years of related experience preferred.
  • Post-secondary education or equivalent experience.
  • CIP or working towards would be an asset.
  • Strong communication skills, both oral and written.
  • Analytical and judgment skills required.
  • Attention to detail is essential.
  • Proficiency in Microsoft Office Products.
  • Highly organized to manage workflow efficiently. 
  • Proficiency in Microsoft Office Products.
  • Highly organized to manage workflow efficiently.
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Opportunity
  • Commercial underwriting for casualty and property in accordance with underwriting standards, processes, and guidelines.
  • The focus is on renewal or new business production.
  • Responsible to underwrite larger more complex accounts.
  • Liaising with brokers, clients, and account managers on questions of policy issues and interpretation of coverage.
  • Providing mentorship and training of junior team members.
  • Building relationships with our broker partners and act as an advocate for Intact Public Entities within the insurance market.
  • Opportunity to provide expertise on project teams as business and development needs allow.
What you bring to the table
  • Minimum 5 years related experience preferred.
  • Post-secondary education or equivalent experience.
  • CIP or working towards would be an asset.
  • Strong communication skills, both oral and written.
  • Analytical and judgment skills required.
  • Attention to detail is essential.
  • Proficiency in Microsoft Office Products.
  • Highly organized to manage workflow efficiently.
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Opportunity
  • Underwrite renewals, new business, and endorsements within service guidelines.  
  • Assess and evaluate moderately to complex risks.  
  • Apply effective underwriting and pricing strategies in accordance with Company guidelines.  
  • Build and maintain positive partnerships with brokers and co-workers.
What you bring to the table
  • Two years’ experience underwriting commercial auto insurance.
  • College/University education or equivalent combination of work experience.
  • Proficiency with Microsoft Office Programs (Word, Excel, Outlook).
  • Highly organized to manage workload.
  • Ability to work and interact in a team environment.
  • Strong verbal and written communication skills.
  • Detail oriented and able to manage multiple demands.
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Opportunity
  • Responsible for assisting Underwriters in rating, issuing, and determining terms and conditions of coverage specific to Auto Insurance – IRCA and Fleets.
  • Provide assistance in preparing certificates of insurance, entry of policy renewals, endorsements, cancellations
  • Submit information to underwriting systems
  • Deal with the daily mail, faxes, and email requests from brokers
What you bring to the table
  • Minimum 1-2 years related experience preferred.
  • Post-secondary education or equivalent experience.
  • CIP or working towards would be an asset.
  • Strong communication skills, both oral and written.
  • Analytical and judgment skills required.
  • Attention to detail is essential.
  • Proficiency in Microsoft Office Products.
  • Highly organized to manage workflow efficiently.
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Opportunity
  • Responsible for assisting Intermediate and Senior Underwriters in rating, issuing, and determining terms and conditions of coverage.
  • Underwriting assessment and decisions will be made on endorsements and low-risk renewals with rating and processing of the policies.
  • Provide support to the Underwriting Department by preparing certificates of insurance, entry and base rating of policy renewals, endorsements, cancellations, and/or submitting information into underwriting systems and dealing with the daily mail, faxes, and email requests from brokers.
What you bring to the table
  • Minimum 1-2 years related experience preferred.
  • Post-secondary education or equivalent experience.
  • CIP or working towards would be an asset.
  • Strong communication skills, both oral and written.
  • Analytical and judgment skills required.
  • Attention to detail is essential.
  • Proficiency in Microsoft Office Products.
  • Highly organized to manage workflow efficiently.
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Opportunity
  • Responsible for assisting Underwriters in rating, issuing, and determining terms and conditions of coverage.
  • Provide assistance in preparing certificates of insurance, entry of policy renewals, endorsements, cancellations.
  • Submit information into underwriting systems.
  • Deal with the daily mail, faxes, and email requests from brokers.
What you bring to the table
  • Minimum 1-2 years related experience preferred.
  • Post-secondary education or equivalent experience.
  • CIP or working towards would be an asset.
  • Strong communication skills, both oral and written.
  • Analytical and judgment skills required.
  • Attention to detail is essential.
  • Proficiency in Microsoft Office Products.
  • Highly organized to manage workflow efficiently.
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Opportunity
  • Responsible for assisting Underwriters in rating, issuing, and determining terms and conditions of coverage.
  • Provide assistance in preparing certificates of insurance, entry of policy renewals, endorsements, cancellations.
  • Submit information into underwriting systems.
  • Deal with the daily mail, faxes, and email requests from brokers.
What you bring to the table
  • Minimum 1-2 years related experience preferred.
  • Post-secondary education or equivalent experience.
  • CIP or working towards would be an asset.
  • Strong communication skills, both oral and written.
  • Analytical and judgment skills required.
  • Attention to detail is essential.
  • Proficiency in Microsoft Office Products.
  • Highly organized to manage workflow efficiently.
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Opportunity
  • Act as a technical line resource to the underwriting teams, marketing, and clients when required.  
  • Conducting research on various topics relating to property and casualty insurance.
  • Reviewing and approving underwriting referrals. Communicating with Partner Insurers as required.
  • Performing regular peer audits and providing feedback to underwriters.
  • When required, assist on underwriting reviews by auditing files and providing effective feedback.
  • Develop and communicate commercial procedures and guidelines. 
  • Develop training material and conduct seminars.
  • Assist with the evaluation of new and emerging product opportunities. 
  • Keep up to date on industry news and the provincial insurance acts.
  • Provide underwriting reports to management and partners as required.
  • Working with other divisions. 
  • Other duties as assigned.  
What you bring to the table
  • Minimum 7 years of senior commercial underwriting experience, including a strong background with large complex property insurance.
  • (F)CIP designation an asset.
  • Proficiency with MS Office Suite of products, with an emphasis on Excel.
  • Excellent communication skills, both oral and written.
  • Strong analytical and judgment skills required.
  • Attention to detail is essential.
  • Problem-solving expertise.
  • Highly organized to manage workflow efficiently.
  • Ability to work independently or in a small team environment.
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Opportunity
  • Responsible for processing and mailing documents including new business, renewals, requests for proposals, quote proposals, reports, endorsements, and premium breakdowns.
  • Maintain a high level of accuracy within department service standards.
  • Other tasks include backup reception, mailroom support, and administrative duties that support team workflow.
What you bring to the table
  • High School Diploma or equivalent experience is required.
  • Minimum 2 years’ working experience preferred.
  • Excellent organizational skills, including time management and the ability to manage workflow efficiently.
  • Ability to work independently and in a team environment.
  • Strong analytical skills.
  • Excellent written and verbal communication skills.
  • Attention to detail is essential.
  • Proficient in Microsoft Office Suite Products.
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Opportunity
  • Responsible for processing and mailing documents including new business, renewals, and requests for proposals, quote proposals, reports, endorsements, and premium breakdowns.
  • Maintain a high level of accuracy within department service standards.
  • Other tasks include backup reception, mailroom support, and administrative duties that support team workflow.
What you bring to the table
  • High School Diploma or equivalent experience is required.
  • Minimum 2 years’ working experience preferred.
  • Excellent organizational skills, including time management and the ability to manage workflow efficiently.
  • Ability to work independently and in a team environment.
  • Strong analytical skills.
  • Excellent written and verbal communication skills.
  • Attention to detail is essential.
  • Proficient in Microsoft Office Suite Products.
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Opportunity
  • Answer users' phone calls, chat and email to resolve problems and questions or redirect them to the appropriate person to ensure optimal use of the technology systems.
  • Log all incidents to document the steps leading to the resolution of an incident or problem.
  • Assign the appropriate technical resources to deal with various situations appropriately and according to the existing escalation procedures.
  • Analyze, resolve and co-ordinate the resolution of customer issues and act as the liaison between other internal support groups.
  • Participate in developing user documentation in collaboration with the various support departments of the company.
What you bring to the table
  • 1 to 3 years experience in IT.
  • Collaborative team player, willing to share ideas with different levels of business to propose a solution, or find the best solution to an issue.
  • Work internally within the IT department in a collaborative manner to identify, discuss, and work as a team to better posture IPE’s technological footprint.
  • Technical College Diploma or industry certifications within IT.
  • Knowledge of both Microsoft Azure and Microsoft 365 admin centers.
  • Knowledge of Active Directory (Azure and on-prem) is an asset but not required.
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