Careers

The successful candidate will be responsible for the standard reports that are produced for both internal and external parties.  They will need to understand the Corporate Data Model and be able to discuss business information needs with both business and technical staff in this context.  This individual will be required to complete ad hoc data requests as required by various business units. They will also have the opportunity for project planning, requirements gathering, testing, training, trouble shooting, and deployment activities.  This individual will also have an impact by making recommendations for performance improvements for subject areas under study.  
 

• With moderate supervision, analyze business processes, design or modify procedures so as to improve efficiency and obtain the desired results. 
• Analyze the needs of the company and users, document the business requirements to serve as the basis for systems' specifications.
• To act as a liaison between the user community and various I.T. teams according to the identified steps in the Intact SDLC (System Development Life Cycle). Demonstrates domain knowledge in a business analysis practice. Working with the agile framework.
• Write, review and recommend changes on documentation (business processes, system documentation and procedures) in order to facilitate users' training as well as the integration of new processes and technologies within current operations. 
• Create, generate, validate and investigate the business intelligence reports based on the Intact standards.
• Facilitate and present new technical solutions for improving processes by collaborating with the various I.T. functions and to act as a liaison between I.T. and end-users of various levels (of management) throughout the company.
• Support and participate in the planning, designing, execution of tests cases.
• Help the team estimate and plan the effort required and to deliver moderately complex projects.

As an Intermediate Software Developer at Intact Public Entities, you will develop enterprise applications that serve our internal and external customers. This role involves understanding complex system requirements, proposing solutions, implementing software projects, and assisting with top tier support for these systems. Software projects involve understanding our user and system requirements, estimating effort, coding, testing, change management, and debugging as assigned and within target time frames.

This role will give you the opportunity to work with and learn from a number of senior developers. We are a small development team, but also connected to a much larger team at our parent company Intact. 

The successful candidate will manage and coordinate staff, activities, and resources that focus on the acquisition, data quality, performance, and maintenance of the Intact Public Entities Data Warehouse. They will make the architectural decisions regarding data within Intact Public Entities. They will be responsible for the ongoing projects as well as the data needs of the organization including the maintenance of the Corporate Data Model.  They must be able to discuss business information needs with both business and technical staff.  

Job Responsibilities:

• Develop an outstanding and engaged software development team, from recruiting talent to implementing initiatives fostering engagement and resource development.
• Implement and continuously improve our tools and processes to increase the teams’ autonomy and efficiency, provide the necessary training and coaching.
• Manage projects with an understanding of the organization’s strategies, priorities, and constraints.
• Work closely with the Product Owner to define the scope and overall objectives of the project, as well as the product increments, while providing leadership and vision.
• Ensure that the solution will meet the client’s expectations, Intact standards in terms of security and governance, that the impacts and infrastructure requirements will be well identified and that the solutions will be optimized.
• Provide data architecture guidance for all aspects of data within Intact Public Entities.
• Ensure a robust data quality and integrity process is maintained and enhanced through continual improvement.
• Develop and manage the integrated plan, budget, resources plan and dependencies.
• Coordinate activities/dependencies with the different project teams.
• Ensure proactive and effective communication at all levels and mobilize the teams.
• Produce and communicate project KPIs, manage risks and propose mitigation measures.
• Anticipate problems and difficult situations and take action to resolve them.

• Development of resolution strategies by evaluating the nature of loss, liability, damage, applicable limits, and deductible where coverage has been confirmed.
• Direct legal counsel and Independent Adjusters on investigation and settlement of complex claims.
• Analyze expert reports and litigation documents as it relates to the facts and allegations of the claim.
• Review and analyze coverage, including the preparation of Reservation of Rights letters, coverage, and other communication.
• Identify and assess serious injury/damage losses, risk management issues and report them in a timely manner as per applicable reporting protocols.
• Maintain detailed claim files and prepare comprehensive reports as well as concise file summaries for Management.
• Promptly update reserves, request payment, and respond to correspondence from external parties.
• Provide superior customer service by building and maintaining excellent business relationships with our key stakeholders including our Insureds, Brokers, and Underwriting colleagues.
• Adhere to all internal Claims Best Practices.

• Development of resolution strategies by evaluating the nature of loss, liability, damage, applicable limits, and deductible where coverage has been confirmed;
• Direct legal counsel and Independent Adjusters on investigation and settlement of complex claims;
• Analyze expert reports and litigation documents as it relates to the facts and allegations of the claim;
• Review and analyze coverage, including the preparation of Reservation of Rights letters, coverage, and other communication;
• Identify and assess serious injury/damage losses, and risk management issues and report them in a timely manner as per applicable reporting protocols;
• Maintain detailed claim files and prepare comprehensive reports as well as concise file summaries for Management;
• Promptly update reserves, request payment, and respond to correspondence from external parties;
• Provide superior customer service by building and maintaining excellent business relationships with our key stakeholders including our Insureds, Brokers, and Underwriting colleagues;
• Adhere to all internal Claims Best Practices.

SQL Developer is responsible for performing complex database related projects involving the design, analysis, development and implementation of SQL and database related projects. This role will be a data expert and lead database design, builds and deployment tasks and projects, focusing on analytics development and statistical modeling with high quality data handling techniques.

• As an SQL Developer, you will develop MS-SQL queries and stored procedures, create custom reports, you will also be responsible for designing databases and ensuring their stability, reliability, and performance. 
• Write optimized queries, views, and triggers for integration with other applications
• Maintain high standards of data quality and integrity
• Support, plan, organize and control Database design and development activities. Under general direction, perform the planning and the installation of Database components, configure and upgrade them by following the company standards in order to enable standardized and optimal use of the computer tools.
• Develop high-quality database solutions with efficient structures.
• Act as a technical advisor role to IT teams, analyze needs as well as work and reference tools, and proceed with recommendations and planning of the implementation of new processes and tools needed for the proper functioning and integrity of technological operations.
• Follow up on requests using incident management, problem management tool and change control procedures to guarantee complete resolution of problems.
• Analyze existing SQL queries for performance improvements.
   

• Work in collaboration with underwriting and specialist team to craft, develop and deliver effective solutions that build an end-to-end learning experience focusing on interactive digital & self-serve delivery.
• Proactively identify training needs, present recommendations, and deliver on learning objectives driven by strategic business goals.
• Design engaging, interactive learning materials using resources and tools available (LinkedIn Learning, expert knowledge, various software).
• Using a consultative approach, work with your team, subject matter authorities and senior leaders across multiple business functions to deliver one consistent experience.
• Stay on top of best practices/emerging industry trends in learning and development to support innovative learning experience design.
• Training delivery in multiple environments (virtual, in-class, blog, vlog, video, e-Learn).
• Accountable for ensuring that guidelines are relevant, up to date and training delivered according to guideline.
• Accountable for determination and improvement of guidelines and scheduling training when new guideline is going live. 
•  Coordinate training logistics (facilities, materials).
• Provide onboarding training to underwriting staff during initial weeks of employment.

• Responsible for working on program renewals, prioritizing, analyzing, and underwriting new business submissions in accordance with their authority levels.
• Responsible for the processing and decision-making on endorsements, reviewing inspections, and mentoring junior staff where applicable.
• Act as a resource, providing feedback and recommendations to improve processes and results.
• Have an opportunity to build relationships with our broker partners and act as an advocate for Intact Public Entities within the insurance market.

• Responsible for processing and mailing documents including new business, renewals, and requests for proposals, quote proposals, reports, endorsements, and premium breakdowns.
• Maintain a high level of accuracy within department service standards.
• Other tasks include backup reception, mailroom support, and administrative duties that support team workflow.

• Responsible for working on renewals (programs), new business, prioritizing, analyzing, and underwriting more complex endorsement activity in accordance with their authority levels.
• Responsible for the processing and decision-making on endorsements, reviewing inspections, and mentoring junior staff where applicable.
• Act as a resource, providing feedback and recommendations to improve processes and results.
• Opportunity to build relationships with our broker partners and act as an advocate for Intact Public Entities within the insurance market.

• Responsible for working on renewals, prioritizing, analyzing, and underwriting more complex endorsement activity in accordance with their authority levels.
• Responsible for the processing and decision-making on endorsements, reviewing inspections, and mentoring junior staff where applicable.
• Act as a resource, providing feedback and recommendations to improve processes and results.
• Opportunity to build relationships with our broker partners and act as an advocate for Intact Public Entities within the insurance market.

• Commercial underwriting in accordance with underwriting standards, processes, and guidelines.
• The focus is on renewal or new business production.
• Responsible to underwrite larger more complex accounts.
• Liaising with brokers, clients, and account managers on questions of policy issues and interpretation of coverage.
• Providing mentorship and training of junior team members.
• Building relationships with our broker partners and acting as an advocate for Intact Public Entities within the insurance market.
• Opportunity to provide expertise on project teams as business and development needs allow.

• Commercial underwriting for casualty and property in accordance with underwriting standards, processes, and guidelines.
• The focus is on renewal or new business production.
• Responsible to underwrite larger more complex accounts.
• Liaising with brokers, clients, and account managers on questions of policy issues and interpretation of coverage.
• Providing mentorship and training of junior team members.
• Building relationships with our broker partners and act as an advocate for Intact Public Entities within the insurance market.
• Opportunity to provide expertise on project teams as business and development needs allow.

• Underwrite renewals, new business, and endorsements within service guidelines.  
• Assess and evaluate moderately to complex risks.  
• Apply effective underwriting and pricing strategies in accordance with Company guidelines.  
• Build and maintain positive partnerships with brokers and co-workers.

• Responsible for assisting Underwriters in rating, issuing, and determining terms and conditions of coverage specific to Auto Insurance – IRCA and Fleets.
• Provide assistance in preparing certificates of insurance, entry of policy renewals, endorsements, cancellations
• Submit information to underwriting systems
• Deal with the daily mail, faxes, and email requests from brokers

• Responsible for assisting Intermediate and Senior Underwriters in rating, issuing, and determining terms and conditions of coverage.
• Underwriting assessment and decisions will be made on endorsements and low-risk renewals with rating and processing of the policies.
• Provide support to the Underwriting Department by preparing certificates of insurance, entry and base rating of policy renewals, endorsements, cancellations, and/or submitting information into underwriting systems and dealing with the daily mail, faxes, and email requests from brokers.

• Responsible for assisting Underwriters in rating, issuing, and determining terms and conditions of coverage.
• Provide assistance in preparing certificates of insurance, entry of policy renewals, endorsements, cancellations.
• Submit information into underwriting systems.
• Deal with the daily mail, faxes, and email requests from brokers.

• Responsible for assisting Underwriters in rating, issuing, and determining terms and conditions of coverage.
• Provide assistance in preparing certificates of insurance, entry of policy renewals, endorsements, cancellations.
• Submit information into underwriting systems.
• Deal with the daily mail, faxes, and email requests from brokers.

• Act as a technical line resource to the underwriting teams, marketing, and clients when required.  
• Conducting research on various topics relating to property and casualty insurance.
• Reviewing and approving underwriting referrals. Communicating with Partner Insurers as required.
• Performing regular peer audits and providing feedback to underwriters.
• When required, assist on underwriting reviews by auditing files and providing effective feedback.
• Develop and communicate commercial procedures and guidelines. 
• Develop training material and conduct seminars.
• Assist with the evaluation of new and emerging product opportunities. 
• Keep up to date on industry news and the provincial insurance acts.
• Provide underwriting reports to management and partners as required.
• Working with other divisions. 
• Other duties as assigned.  

• Responsible for processing and mailing documents including new business, renewals, requests for proposals, quote proposals, reports, endorsements, and premium breakdowns.
• Maintain a high level of accuracy within department service standards.
• Other tasks include backup reception, mailroom support, and administrative duties that support team workflow.

• Responsible for processing and mailing documents including new business, renewals, and requests for proposals, quote proposals, reports, endorsements, and premium breakdowns.
• Maintain a high level of accuracy within department service standards.
• Other tasks include backup reception, mailroom support, and administrative duties that support team workflow.

• Answer users' phone calls, chat and email to resolve problems and questions or redirect them to the appropriate person to ensure optimal use of the technology systems.
• Log all incidents to document the steps leading to the resolution of an incident or problem.
• Assign the appropriate technical resources to deal with various situations appropriately and according to the existing escalation procedures.
• Analyze, resolve and co-ordinate the resolution of customer issues and act as the liaison between other internal support groups.
• Participate in developing user documentation in collaboration with the various support departments of the company.