Frank Cowan Company has changed its name to Intact Public Entities. You will continue to work with the same team and have access to the same insurance program and value-added services that you have come to trust over our nine decades of operation.

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Whistleblower Hotline

In accordance with our values, Intact Public Entities is committed to conducting business with the highest standards of integrity, ethics, respect, excellence and social responsibility. To help achieve this goal, we have established the Whistleblower Hotline for our employees, stakeholders and third parties (e.g. shareholders, vendors, suppliers, etc.) to communicate their concerns and report any suspected unethical incidents.

When you have a concern, we recommend that you start at the source. Speak to the representative of the department involved, for example: your broker, adjuster, underwriter, sales representative, etc. If you are not satisfied, ask to speak to a manager or a supervisor. It is usually quicker and easier to check the facts and find a solution at the point where the problem occurred.

Incidents or concerns relating to:

  • Any breach of laws or regulations;
  • A breach of internal controls or policies;
  • Suspected fraud by employees, customers, service providers, vendors or suppliers; and
  • Other conduct or behaviour that appears suspicious or unethical.

The Whistleblower Hotline does not replace other methods that stakeholders and customers have traditionally used to communicate with Intact Public Entities. Customers are encouraged to continue to follow the Complaint Handling Protocol to provide feedback about service.

To report an incident or concern, please email [email protected]

Intact Public Entities is a subsidary of Intact Financial Corporation.

The Whistleblower Hotline is completely confidential.

As a whistleblower, you are not required to disclose your name. If you choose to disclose your name, it will not be revealed unless required by law.

You may report an incident anonymously. However, anonymous reports can limit our ability to conduct an investigation as there may be insufficient information provided to support taking action. We are best able to respond when we have some way to contact you in confidence and gather the information necessary to conduct a complete investigation.