Risk Management Considerations for Artificial Intelligence (AI) Implementation

Employee are facing increasing demands for services while working with limited resources. Seeking innovative solutions, they turn to AI tools such as Microsoft Co-Pilot, chatbots and ChatGPT to streamline workflows and improve efficiency. These tools assist with routine inquiries, provide automated responses on permits, regulations, and utility services, and generate standardized templates for communication. By handling these tasks, AI allows staff to focus on complex matters such as strategic planning, policy development, and community initiatives.