Events
November 17, 2026
11:00 AM – 12:00 PM. ET
Featured Event
The Hidden Costs of Generosity: Potential Issues with Accepting Private "Gifts"
- Equipment that doesn’t meet current standards
- Public artwork that becomes unsafe or inappropriate
- Donated real estate with hidden hazards
We will discuss how elected officials can best respond when well-meaning donors wish to enrich the community with their donations and how creating a process for properly accepting gifts can protect the municipality from future liability and avoid costly removal or disposal of unwanted “gifts.”
Speaker Information
Tracy Eso
Tracy Eso is a Risk Assessment & Solutions Specialist with Intact Public Entities, recognized for her wide-ranging expertise in risk management, including climate resilience, nature-based solutions (NbS), contractual risk transfer, and emergency preparedness.
Tracy supports both municipalities and community service organizations by researching emerging risks, developing best-practice solutions, and delivering tailored presentations to councils, staff, and boards. She is known for her ability to dive deeply into client issues, providing practical advice with an enthusiasm that is only outmatched by her knowledge.
Her expertise spans climate adaptation, contractual risk transfer, coastal erosion, wildfire risk, and recreation facility safety. She has contributed to provincial and regional working groups, including the Great Lakes Coastal Resilience Group, the Insurance Sector Advisory Group on Nature-based Solutions, and the Ontario Recreation Facilities Association (ORFA) Research & Development Committee.
Tracy is also a frequent speaker at conferences across Canada, including the national CRIMS conference, SPIAO, and numerous municipal forums. She keeps closely connected to clients and industry partners, maintaining strong relationships that allow her to stay ahead of the issues that municipalities and community service organizations are facing.
Committed to lifelong learning, Tracy recently completed a micro-credential at Royal Roads University and actively pursues professional development opportunities, passing those insights on to clients. She holds the CIP, CRM, and ACI designations. In addition to her technical expertise, Tracy is widely regarded as a mentor and leader, helping to strengthen both the Risk Management team and the clients she serves.
Past Events
View Upcoming Events
September 16, 2025 • 9:00 AM – 5:00 PM. ET
MFOA's 2025 Annual Conference is Open for Registration
September 11, 2025 • 11:00 AM – 12:00 PM. ET
Get straight to what matters: how these regulatory changes will affect your municipal operations, drivers, and compliance responsibilities. From updated licensing rules and safety inspection protocols to new enforcement strategies and recordkeeping requirements, this session delivers the insights you need to stay compliant and confident on the road.
Whether you manage a small municipal fleet or oversee a larger operation, this is your opportunity to get clear, actionable guidance directly from the experts.
Meet Lisa Venier
Lisa Venier, Program Standards Manager, Ministry of Transportation
Lisa is the Program Standards Manager of the Carrier Sanctions and Investigations Office of the Commercial Safety and Compliance Branch. Her 30 years in the Ontario Public Service has seen her hold many roles within the Commercial Compliance Branch. She began as graduate from Brock University with an Honours degree in Psychology and was asked to conduct an effectiveness study on the CVOR program’s Intervention model. Since then, she has held the role of CVOR Analyst and a Senior Regulatory Compliance Administrator. In July of 2022, she began her role as the Program Standards Manager of the CVOR program. On her time off, you can find her planning multiple trips somewhere in the world or in the summertime, spending time in her garden.
Meet Kristin Scott
Kristin Scott, Senior Policy Advisor, Ministry of Transportation
Kristin is a Senior Policy Advisor in the Carrier Sanctions and Investigations Office of the Commercial Safety and Compliance Branch. She holds a master’s degree in political science and began her career with the Ministry of Transportation in 2009, working in oversize/overweight permits, carrier safety policy and as a CVOR Analyst. Kristin is experienced in office administration, government processes, policy making and regulatory compliance. Outside of work you can find Kristin chasing after her kids or spending time in her trailer.
Meet Sud Malhotra
Sud Malhotra, Fleet Solutions Specialist, Intact Public Entities
With over seven years’ experience in the transportation industry, Sud has held various roles including Safety & Compliance Manager, and Fleet Manager. Sud began his career in the insurance industry in 2021 with Intact Insurance before transitioning to IPE a year later. As part of the Risk Management Department, Sud ensures IPE’s Municipal & Public Administration and Community Service Organization clients remain proactive and compliant with regional and provincial guidelines as they pertain to fleet and road safety. To advance his industry knowledge and expertise, Sud has received instructor training from the Ontario Safety League and holds a Commercial Driver’s License. He also completed his CRM Certificate from the University of Toronto. As an active promoter of road safety, Sud participates as a member of various industry related organizations including PMTC and the Fleet Safety Council.
September 11, 2025 • 10:30 AM – 11:30 AM. ET
Your clients' insurance policy should do more – we’ve committed over nine decades to providing specialized insurance programs that are tailored to meet the complex needs of community services organizations. This webinar will review IPE's insurance programs and value-added services to complement your clients' unique coverage needs.
What will be covered?
- Business we write
- Available coverage, limits and exclusions
- New and unique coverage features
- How to submit new business and endorsements
- Where to locate IPE resources
- Real life claims examples to better understand the coverage for your clients.
Instructor/Facilitator | Michael Lough, FCIP, CRM, Vice President, Community Services for Intact
With over 30 years of experience in the insurance industry, Michael has progressed throughout his career into his current role as Vice President. Michael’s focus is to develop relationships with specialized brokers across Canada and create new opportunities with specialty organizations and targeted associations focusing on people helping people. Michael and his team of experts specialize in creating new and unique solutions for brokers and clients by providing the best risk solutions available. This enables Intact Public Entities to continue to be an innovator and a pioneer in the insurance industry. Michael is a University of Toronto graduate and has obtained his FCIP and CRM designations. Michael is a licensed broker in every Canadian province except Quebec and sits on the board for the Hospice of Waterloo Region as the Secretary.
September 10, 2025 • 8:30 AM – 4:30 PM. ET
September 8, 2025 • 1:00 PM – 2:00 PM. ET
Understanding Abuse Coverage
Learn the types of abuse and related client risk exposures.
Policy Details & Limits
Review available coverage, limits, and real claims examples.
Guiding Clients Effectively
Learn how to initiate and support an Abuse policy.
Speaker
Michael Lough, VP Distribution, Community Services, Intact Public Entities
Please contact Andrea Raspa at [email protected] to reserve your spots!
Non- Members: $10 fee
RIBO: 1 Technical Hour
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