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Centre of Excellence

Policies & Procedures: Creating Artificial Intelligence (AI) Use Policy for Municipal & Public Administration

The purpose of the policy is: a. Provide clear guidelines for the responsible use of artificial intelligence (...

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Risk Management Considerations for Artificial Intelligence (AI) Implementation

Employee are facing increasing demands for services while working with limited resources. Seeking innovative s...

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Claim Case Study: Bello v. City of Hamilton, 2024 ONSC 5457 Untravelled Portions of a Highway

In August 2019, the Plaintiff was cycling on a grassy off-road path in Hamilton, Ontario when he rode into a c...

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Claim Case Study: Fowler v. Family and Children’s Services of the Waterloo Region, 2024 ONCA 41

The Appellant (“Fowler”) was a foster parent who had a child placed in their care by the Family an...

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Reciprocal Insurance

Reciprocal insurance offers insurance coverage for insured members that are pooled together as similar, homoge...

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Claim Case Study: Homeless Encampments Case Comparison

Municipalities have witnessed the significant uptick in homeless encampments, presenting complex challenges an...

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Claim Case Study: Vicarious Liability

The Plaintiff was a member of his community Royal Canadian Air Cadet Squadron. The Plaintiff alleged that betw...

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Standard Operating Procedure Sidewalk Inspection

To uphold safe and accessible pedestrian pathways, a consistent approach to inspecting and maintaining the mun...

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Policies & Procedures: Emergency and Fire Safety Plans

Proactively preparing for emergency situations is crucial in preventing loss and ensuring safety. Providing co...

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